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Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we, Scanterhoop Limited Trading as The Complete Manthe seller, enter into with you, the purchaser. Please read these terms and conditions carefully. Your statutory rights are not affected.

All goods remain the property of Scanterhoop Limited until paid for in full.

SALE RESTRICTION: You must by law be at least 18 years of age to purchase open blades including safety razor blades. By purchasing such items from this website you are declaring that you are 18 or over.

POSTAGE GENERAL TERMS:

When in stock, items are usually dispatched within 1-2 working days following cleared funds and are sent either Royal Mail First or Second Class, “Signed for” or Special Delivery. A signature on delivery may be required, where a signature cannot be obtained and the item is subsequently returned to us, we reserve the right to make a charge to cover re-shipment.  Out of stock items will be dispatched as soon as they are available. If a product is out of stock it can take between 4 and 21 days for dispatch. We will endeavour to deliver goods within 21 days, but goods are subject to availability and delay in delivery of goods is sometimes outside of our control (an example of this would be delays caused by bad weather). We will notify you if there is a delay beyond 21 days. 

Where an order is specified as Next Day or Special Delivery then the order must be placed and payment received by 11.00am on the day of dispatch. NOTE: We do NOT dispatch on a Saturday or Sunday so NEXT DAY refers to next working day following dispatch. 

International & Overseas Shipping:

Where possible items sent overseas will be via Royal Mail International Tracked and Signed Services.

We are prohibited from dispatching any item outside the UK containing liquid, aftershaves, Colognes, Alcohol or EDTs.  We reserve the right to withdraw international shipping at any time to overseas destinations. We do not currently ship to U.S. Or Canada

 Import Tax Liability: We cannot be held responsible for the payment of importation tax or duties (including confiscation) levied by local custom authorities.

 Missing or Lost Deliveries: In the event of non delivery of an item please be aware that an item is not considered “missing” until after 15 days. Proof of postage is ALWAYS obtained with each posting. For non delivery please contact us via email for further instructions.

 RETURNS POLICY: We offer a full 14-DAY, SATISFACTION GUARANTEE 

If, for any reason whatsoever, you are not completely satisfied with the item you have bought - simply return it in a new, unused, unopened and resalable condition within 14 days and we will either exchange the product, or you can choose something else, or give you a full refund including your initial postage payment if any has been charged. The cost and responsibility of returning goods to us shall be borne by you. We recommend you obtain proof of posting.

 Return Address:

Scanterhoop Ltd,

C/O The Complete Man

Office Unit

7 Field Acre Way

Long Stratton

Norwich

NR15 2WE

 FAULTY ITEMS: Please contact us within 3 days of receipt if goods arrive in a damaged condition so that an exchange can be arranged or alternatively you have the right to claim a full refund. If the goods are returned as faulty and on examination they are found to have a manufacturing fault then we will issue a refund, including your initial shipping fees if charged. However, where possible we will offer the customer a replacement of the same item, or refund of your initial payment if the product is no longer available.

 FREE PRODUCT OFFERS : Where a product is offered free conditional upon the sale of another product which is subsequently returned for a refund, then the FREE item must also be returned in a new, unused, unopened and resalable condition at the same time. We reserve the right to charge the customer the normal retail cost in the event of non-returned FREE products in this instance.

PRODUCT SAFETY: Caution should be used in the use of all shaving and manicure implements especially items with sharp edges. Please contact either ourselves or the manufacturers if in doubt as to how the items should be used.

 Liability and Disclaimer

The Jurisdiction of this contract will be governed by the Laws of England and Wales and the parties to this contract submit to the jurisdiction of the English Courts.
You, and/or your agents agree to Indemnify us fully against any claims, losses, liabilities, damages and expenses including legal fees arising out of your use of this website.  This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, injury caused by the misuse or otherwise of items offered for sale, including manicure and shaving implements, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, we do not limit its liability for death or personal injury to the extent only that it arises as a result of our negligence, our affiliates, directors, employees or other representatives. Any information found on the Scanterhoop Limited website, or its trading sites is intended for guidance only. We accept no responsibility or liability for the content of sites that we are not responsible for. It is not permitted to create a link to our websites without prior written permission. We will not be liable for damage to, or viruses that may affect, your computer, software, data or other property as the result of your access to, use of browsing of this website, or downloading and purchase of any content from this site. All text,unique ideas,composition and non donated  images remain the  intellectual property of Scanterhoop Limited and may not be copied or used without our written permission.

All product and or company names and logos are for identification purposes only and are trademarks or registered trademarks of their respective owners.

Company Information: Scanterhoop Limited is a company incorporated in England and Wales.

Registered Office Address: Bankside 300 Peachman Way, Broadland Business Park, Norwich, Norfolk, NR7 0LB.

Trading Name: The Complete Man.   

  © 2007 The Complete Man. IP protected. Scanterhoop Ltd. Company Number: 08182644.  All rights reserved.